Returns & Refunds

We want you to love your purchase from Galaxy Spas.
If you are not fully satisfied, here is how we handle returns and refunds:

Eligibility for Return

• Returns are accepted within 7 days of delivery.

• Items must be unused, in original packaging, and in resalable condition.

• Customized or made-to-order products may not be eligible for return.

Requesting a Return

• To start a return, please contact us through our Contact Page.

• Our team will guide you through the return process and provide instructions.

Refunds

• Approved refunds are processed to your original payment method.

• Shipping charges are non-refundable unless the return is due to our error.

• Refund processing may take 5–10 business days.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us immediately. We will work quickly to arrange a replacement or resolution.